Shipping Policy

At SatinLu, we take pride in ensuring your order is handled with care from the moment you place it until it arrives at your door.

Processing Time

Orders are typically processed within 2–5 business days.

Shipping Time

Standard delivery usually takes 7–15 business days, depending on your location.

In rare cases, shipping may take up to 20 business days due to factors outside our control (such as customs or carrier delays).

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package.

Shipping Costs

Enjoy free standard shipping on all orders over $XX.

For orders under $XX, a flat rate of $X.XX will apply.

Delays
We work closely with our shipping partners to deliver your items as quickly as possible. If your order experiences an unexpected delay, our customer support team is here to assist you.

Returns & Refund Policy

At SatinLu, your satisfaction is our priority. If something isn’t quite right, we’re here to help.

Returns

Returns are accepted within 30 days of delivery.

Items must be unused, unworn, and in their original packaging with tags attached.

Certain items (such as earrings, intimates, or sale items) may be final sale for hygiene or clearance reasons.

Refunds

Once your return is received and inspected, we will notify you by email.

Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

If you would like a different size or color, please contact us to arrange an exchange (subject to availability).

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

At SatinLu, we respect your privacy and are committed to protecting your personal information.

What We Collect

Name, contact details, and shipping address when you place an order.

Payment details (securely processed through trusted payment gateways — we never store your full card information).

Optional information if you sign up for our newsletter.

How We Use It

To process and deliver your orders.

To send important updates about your order.

To share exclusive offers and boutique updates (only if you subscribe).

Your Rights

You may request access, updates, or deletion of your personal information at any time by contacting us.

We will never sell or share your data with third parties for marketing.

By shopping with SatinLu, you agree to the following terms:

All orders are subject to availability. If an item is unavailable after purchase, we will notify you and issue a refund.

Prices and availability are subject to change without notice.

Shipping times are estimates and may vary due to external factors.

Customers are responsible for ensuring accurate shipping information at checkout.

SatinLu is not responsible for lost or stolen packages once marked as delivered by the carrier.